Shipping policy

All items qualify for free shipping under normal circumstances within Canada. You will receive your order with no additional shipping charges — there are no hidden fees or handling costs. The price displayed at checkout is your final total.

Order Processing

Processing Time

Orders placed Monday through Friday (GMT-7) are typically processed within 2 business days, excluding weekends and holidays.

Shipment Notification

You will receive a shipping confirmation email with tracking information once your order has been shipped.

Shipping Methods and Costs

Standard Shipping (Free)

• Carriers: UPS, USPS, FedEx, and Amazon Logistics

• Estimated Delivery Time: 2–7 business days

• Cost: Free Shipping

Shipping Warehouse Address:
Unit-A2, 350 Hunter’s Valley Road, Vaughan, On, L4H 3N6, Canada

Special Cases and Additional Fees

Return and Exchange Shipping

Customers are responsible for return shipping costs unless the item is defective or damaged.

Address Changes and Order Cancellations

Address Changes

Requests for address changes must be submitted within 24 hours of placing the order. Please email service@patiokingdom.com as soon as possible.

Order Cancellations

Orders may be canceled at any time before shipment by contacting us via email.

Damaged or Missing Packages

Immediate Action Required

For FedEx or UPS deliveries, please refuse the package if it arrives visibly damaged and notify us within 48 hours.

Resolution

Once the issue has been verified, we will arrange a replacement or issue a refund as appropriate.

Contact Us

Email: service@patiokingdom.com
Brand Name: Patio Kingdom